Call Center Building in Cebu

Ayala Building that house the Globe Internet

Skyrise Building 2 and 3 that house Aegis, Epson,  ICOMM and many others

The I3 building

Skyrise 1

TGU Building

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Cebu is now Call Center Capital of the Country

USP, USC, UV, USJR have established relationship with Call center companies in Cebu for language and IT skilled manpower. Actually there are total of 9 college and university that is now partnered with BPO companies in Cebu.

Government support this industries by providing free interest loan to the students who wish to pursue career in inbound and outbound call center.

Cebu is now the best BPO destination in Philippines after the incident happen in Manila where floods reaches the high ground and building of most offices in Ortigas center. Even not affected employees were not able to come in their respective working station due to flooding.

These issues are far from Cebu's climate situation. Cebu is naturally protected by 2 islands (Negros and Samar) from the east and from the west so it guarantees a safe business activity from typhoon that may come from Pacific or China Sea.

Electricity and Inbound call center building in IT Park and Ayala Business Park are numerous that investors can select offices best suited to their Market. Transportation is 24 hours and security is well monitored.

Aside from these, foreign investors can enjoy Cebu best beaches during weekend. Shangri la hotel in Lapu Lapu offers exciting to everyone while the Maribago Blue Waters is best suited for couple who wished to remove office pressure. For more details about Maribago just visit here.


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Inbound Call Center

By definition, an inbound call center works opposite to an outbound call center but rather exclusively handles calls initiated by client customers (inbound calls.) Inbound call centers are flourishing throughout the world of Business Process Outsourcing (BPO) as more and more clients are popping up in every corner with this demand for the market. Inbound call center jobs require the most stringent processes and are closely monitored in detail and comes with agent quotas to meet customer requirements.

Inbound call center outsourcing is a fast growing profession favorite by Cebuano's. The development of technology, has evolved to offshore locations among of which countries like the Philippines; where convenient service is coupled with adequate logistics, efficient technology transfer, top quality service and of course, competitive pricing and most able workforce are on the top list.


Inbound call center work and inbound call center services are well compensated and comes as rewarding with every satisfied customer. A lot of individuals nowadays especially those with proficient language, computer and sales skills are opting for inbound call center careers while some go for inbound call center sales as these careers come well with exciting benefits.

Though the world economy maybe be in a dwindle but still the BPO sector remained strong as companies in major markets such as the US, UK and Australia require inbound and outbound call centers for their clients; and likewise companies are also developing their services and technology that they’re using in order for them to offer total inbound call center solutions.





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Philippines a Travel and Offshore Outsourcing Destination

The Philippines is not only a travel destination nor supplier of overseas workers abroad today as it became number one in the outsourcing business since this business started. The country is the most ideal BPO locations in the world because of manpower resources, government and private supports which has the capability to provide all types of businesses with modern telecommunication infrastructures, a highly articulate, versatile call agents, and low-rate labor costs.

The Philippine virtual assistant services industry never stopped growing since it first established more than 10 years ago. Being English speakers as a result of the American colonization, it helped pave the way to prepare the Filipino people for the present economic globalization.

There are new call centers located in Mandaue City, aside from Cebu City and Lapu Lapu City which are expected to create more new jobs for Cebuanos. Welive2care has officially kicked off its two new websites about virtual assistant and outsourcing articles. The company offered the following business processing services: virtual assistant, inbound customer service, outbound telemarketing and appointment setters. Other BPO companies will be opening this year with a total of five call centers that will create 7,000 more employment opportunities for Filipinos. Another expectation as announced by Cebu Commerce in Industry is the group of IT businessman from HongKong.

Here in Cebu alone, the people, especially applicants for employment will take part in this kind of industry once they are hired to work as call center agents; among others.Welive2care now has 2 operational contact center facilities. Cebu City was chosen as one of the two city locations for the back-end financial operations of multinational transport company abroad. Cebu City bested 62 other cities around the world, including outsourcing and off-shore destinations.

In Cebu, we have the leading outsourcing companies like welive2care which is geared towards expanding its operations in Cebu, citing the increased demand for its inbound customer agents. Its mother company is Live2sell which is geared towards continuing to expand its Philippine operations, with the opening of another call center, aside from the original outsourcing hubs situated along busy street of Fortuna in Cebu City.


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