Inbound Call Center

By definition, an inbound call center works opposite to an outbound call center but rather exclusively handles calls initiated by client customers (inbound calls.) Inbound call centers are flourishing throughout the world of Business Process Outsourcing (BPO) as more and more clients are popping up in every corner with this demand for the market. Inbound call center jobs require the most stringent processes and are closely monitored in detail and comes with agent quotas to meet customer requirements.

Inbound call center outsourcing is a fast growing profession favorite by Cebuano's. The development of technology, has evolved to offshore locations among of which countries like the Philippines; where convenient service is coupled with adequate logistics, efficient technology transfer, top quality service and of course, competitive pricing and most able workforce are on the top list.


Inbound call center work and inbound call center services are well compensated and comes as rewarding with every satisfied customer. A lot of individuals nowadays especially those with proficient language, computer and sales skills are opting for inbound call center careers while some go for inbound call center sales as these careers come well with exciting benefits.

Though the world economy maybe be in a dwindle but still the BPO sector remained strong as companies in major markets such as the US, UK and Australia require inbound and outbound call centers for their clients; and likewise companies are also developing their services and technology that they’re using in order for them to offer total inbound call center solutions.





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Picture of Cebu City

This is Cebu and Lapu Lapu City taken on board Zest Air.

Traveling along the island of Cebu.

here we just lift off from the Mactan Cebu Airport

We are now parallel with Cebu International Port

You will see how small the Superferry and Sulpicio Ships

It nice to see Cebu from the horizon. Click the image to see the full size. I will be posting more in the future.




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Smart Free Internet in Mactan Cebu Airport

While for our flight, there are 2 options to enjoy yourselves. Free movie with this cable TV. There is a wide flat screen hanging on the wall. The movie is English so both local and foreign enjoy the show. On the other hand, you will see old, blur TV in Manila domestic cable. Dili pa dyud cable. Tihik dyud uy.


There are 2 interned ready provided by Smart communication in this Mactan Cebu International Airport Check In Room. Even the old's like the internet so i was not able to get the chance of using it. A cute young girl bypass me on the line so i did not complain anymore.




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First Underpass in Cebu

This is the first underpass in Cebu comparable to the underpass in Recto except there in no pedestrian underpass. It is offered to vehicle only which serve as the exit and entrance of the SRP highway.


It has been under construction for almost 2 years already. If you are familiar with the construction industry in NCR particularly, you will said that these workers are tooooooo slow. If the local government invited the famous construction company like Hanjin and EEI, it will not take one year to build for this are 2 Filipino world class company. Nevertheless, i am excited with this new underpass and hope i will be included in the first driver to use this facility. Cebu is moving slowly into progress.


Since i visited Manila this weekend, I was shocked again for the fast changes in the buildings and streets development. Of course the traffic become worse, it took us and delayed my time for almost 2 hours sitting in the bus going to Cavite. I can not imagine how much time inbound call center workers will be wasted daily since residential houses are located from Cavite and Laguna. They will cross heavy traffic either in coastal road and express way.

A foreign friend of mine who is CEO of call center in the Philippines once said "I hate Manila, it's congested and chaotic. If not in the business function, i will not go there." Well i witnessed it and strongly agree with him, if not with the family gathering, I prepared to stay and enjoy weekend in the beaches or resorts. In Cebu, it will take only 1 to 5 minutes to wait for the stop light but in manila it takes 20 minutes to 1 hour to pass each traffic lights.


This one took us 30 minutes to pass. My blood pressure is starting to heat up luckily, the driver and my companion already used to it so they just ask me to sleep. 10 years ago, i am still student living in Las Pinas, I always spend 2 hours in this highway. Today this coastal road still bear the same time to waste sitting or standing in the busses.



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Houses in the Mountain

As i am traveling from Cebu bound to Manila, I noticed these houses at the top of the mountain. The numbers of houses are getting bigger and I suspect one day. This area will looks like Hongkong where houses and buildings are located in the Mountain

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Hidden Paradise Resort - San Fernando Cebu

The sign said this way to Hidden Paradise of San Fernando Town located at the south of Cebu City. If you begin in Cebu City it will take you 1 hours and 30 minutes but you still need another 30 minutes from the highway to the resort proper which is 4 kilometer rough narrow road. Nice for adventure and nature lover.

Going to Hidden Paradise is not easy as you can see how deep is the road side.


As we come nearer to the resort the road become narrow and stipper.

I am not going to try this because of my excuse ha ha ha. I am family man. This man must be single and available. Ha ha ha.

I have told you already i am family man. This one is for single only.


Once again I am family man, these rooms is good for two only so If you want to have a date with your partner away from City then go to San Fernando. This is good for P600 only.


There are 3 swimming pools in Hidden Paradise of San Fernando Cebu. This one is for matured and lover.


If you come here with your family or companies this room is enough for you.
Want to catch fish? You should pay first.

This is the main pool for matured visitors. I did not allowed my children in this pool because some are wearing swim suit.


These are the cottage available for you.
Once again for matured visitors

Hey Mom, do not ever think of trying that hanging bridge.


This room is good for company outing. Actually when we get there, Philippines call center company like Convergy which is having their team building. The officer even told me that most of the call center companies in IT Park (Qualfon, People Support and Teletech) like to visit here because of the ambiance. I definitely agree with him.


Before you get in this point, there is basketball court and at the back is nice background overlooking the Bohol Island


This is the swimming pool for family and for those who have children.


Stairway to heaven? Nope but Earthly heaven you can find at the top.


The entrance fee in Hidden Paradise is only P100 pesos. For children below 7 is P50 while 2 years old below is free. For more details and contact number to follow because i lost the brochure.

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Naga Cebu

This Saturday July 11, I invited the family to visit Argao but plan chance since the children ask for family outing. So proceed to San Fernando to find the nearest resort. Before we reach the location, we pass by in the Municipality of Naga or City of Naga to buy foods

This is the Naga Sports Complex

On the way to Naga Public Market

Main Naga City Public Market

Father Jovencio Rabusa's Parish Church

Inside Naga Church

Municipality of Naga City

Last month the supreme court favor the petition of the Governors from various province to issue restraining order or perhaps nullification of the Law creating Naga town as City. Now after seeing this pictures, do you think Naga has the right to become City.

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